Workly Services Logo Workly Trusted home repair support

Terms of Service

By using this website, you acknowledge and agree to the following Terms of Service.

1. Scope of Service (MVP Platform):

We facilitate communication and connection; we do not employ the workers, nor do we directly provide plumbing, electrical, or maintenance services.

2. Booking & Verification:

3. Payments & Financial Transactions:

Zero-Commission Policy: During this phase of our business, we do not charge customers a platform fee, nor do we take a commission from the workers. All payments are negotiated directly between the customer and the worker. The worker demands their own payment upon completion, and the customer pays the worker directly. We are not responsible for any payment disputes, pricing disagreements, or transaction failures.

4. Limitation of Liability:

Because workers are independent service providers, we are not liable for any damages, poor workmanship, delays, behavioral issues, or losses resulting from the service provided by the worker at your location. You engage their services at your own discretion.

5. Future Modifications:

We reserve the right to modify these Terms of Service at any time as our platform grows and scales. Continued use of the website after changes implies acceptance of the updated terms.

Privacy Policy

By using this website, you acknowledge and agree to the following Privacy Policy.

1. Information We Collect:

To connect you with a worker, we collect the following personal details provided by you in the booking form:
• Full Name
• Phone Number
• General Location & Precise Street Address
• Landmark (Optional)

2. How We Process & Store Data:

Your data is processed securely through our servers and transmitted instantly to our internal management team. The details are also securely stored in our private databases using secure APIs.

3. How We Use Your Information:

We use your information strictly to:
• To verify booking details
• To share necessary location/issue details
• For quality control

4. No Third-Party Sharing:

We do not sell, rent, or trade your personal data to external marketing companies. Your data is only visible to our core team and the specific independent worker assigned to your repair task.

5. Data Retention:

We retain both customer and worker data indefinitely to facilitate easy re-booking, look up past repair history, and contact you for service feedback."

6. Policy Updates:

This Privacy Policy will change as our platform grows and scales. We recommend checking this page periodically to stay informed about how we protect and manage your data.